Consumer Rights and Responsibilities

At Cirrus House we believe consumers should know there rights and responsibilities for various services we have to offer. 

Cirrus House Inc. Program(s) Rights and Responsibilities.


  • To receive services, regardless of race, ethnicity, age, color, religion, gender, national origin, sexual orientation, physical or mental handicap, developmental disability, financial difficulties/inability to pay, or other identified groups not specified.
  • To be treated with respect & dignity by staff & others enrolled in services. Cirrus House Inc. is intended to be a safe environment free from abuse including, but not limited to: exploitation, retaliation, humiliation, neglect, etc.
  • To make sure you are enrolled in the best program based on your personal strengths, needs, and goals.
  • To be told of your diagnosis, treatment options, and other potential programs which best fit your strengths & goals.
  • To be educated on the details of the program(s) in which you are enrolled.
  • To have all your information kept private, with a few exceptions; (refer to confidentiality & informed consent).
  • To have access to your records including treatment plan, notes, & evaluations within two business days of a request. Cirrus House Inc. reserves the right to charge a fee (e.g. paper, ink, etc.) when applicable. 
  • To be told when and why your case is being closed/discharged or told why you do not qualify for services.
  • To know how much treatment costs (if applicable). Cirrus House Inc. will provide the sliding fee scale to all qualifying individuals.
  • To inform and/or ask staff about help with a grievance. Refer to the member handbook for more information.
  • To seek services at an organization which better serves your needs be it mental health, physical health, or financial stability.
  • To not be photographed or recorded while at Cirrus House Inc. without your consent. However, there are cameras in public areas for safety.
  • To be safe. In the event you may hurt yourself and/or others and are no longer capable of taking care of your financial/medical needs, staff may contact Adult Protective Services to ensure the protection of yourself and others’.


  • To be part of the treatment planning process/updates to ensure your strengths are utilized and person goals are met.
  • To respect the confidentiality of PHI of other participants enrolled in services (and staff) as yours is respected.
  • To exhibit respectful behavior. Violence and/or combative behavior towards staff or other’s enrolled in services is not tolerated at Cirrus House Inc. Emergency intervention may occur when such behavior is observed.
  • To be respectful with your words. Offensive language is not allowed. The communication between anyone enrolled in services and staff must be with dignity and respect.
  • To ensure your services are paid for in full (if applicable).
  • To fully participate and engage with the program to which you have been enrolled.
  • To keep all scheduled appointments. All staff work with multiple consumers and, therefore, you must keep appointments.  Cancellations or rescheduled appointments must be communicated to staff 24 hours in advance or I may lose the privilege to participate in the program. If I miss multiple appointments with Cirrus House Inc. and fail to cancel or reschedule in advance, Staff will attempt to contact me. 
  • To be appropriate and professional. Sexual advancements towards any staff will not be tolerated and will result in dismissal from the program.
  • To restrain and contain you pet(s). Your service pet is your responsibility and must be restrained. Additionally, service pets must have all proper documentation.